Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@lovefruits.shop or contact@lovefruits.shop. Please note that returns will need to be sent to the address on your original shipping label or with the shipping label we provide.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All shipping costs associated with a return are the responsibility of the buyer. A 3% restocking fee is deducted from the refund to cover the cost of our shipping supplies.
There is also a self-serve option to begin the return process through creating an account with us, and these same rules apply.
You can always contact us for any return question at contact@lovefruits.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Orders are inspected for issues before being shipped out, therefore, any attempt to return an item through deception/fraud will have consequences. These include, but are not limited to:
- Switching out our product for another
- Damaging a product intentionally in order to submit a return
- Concealing information on part of the order, shipment, delivery, etc.
- Removing any or all parts of a product
- Returning an empty package or not following return guidelines
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lovefruits.shop.